FOR DELIVERY & SHIPPING STATUS 

For delivery and shipping enquiries, please contact us only via WhatsApp at +91 94895 50014 during our business hours (9:00 AM – 5:00 PM IST).

Website: www.goodwillfireworks.in

We strive to deliver all products purchased from www.goodwillfireworks.in in excellent condition and within the shortest possible time. We kindly request that you read our Shipping Policy carefully before placing your order.

 SHIPPING:

-   Shipping charges are additional and vary depending on the destination state.

 -  Freight charges will be included in your invoice. Customers are not required to pay any additional freight charges at the time of delivery unless otherwise specified.

TAMILNADU& PONDICHERRY TO PAY FREIGHT CHARGES :

(If the Shipping Charge displayed in your order is ₹0, the customer is required to pay the freight charges directly to the transporter at the time of parcel collection.)

-   Goods are supplied on a No Return basis.

As per the applicable Supreme Court guidelines and Government regulations, the sale and delivery of fireworks to Delhi are prohibited. We strictly comply with all applicable laws and regulations.

INSURANCE:

1. Your goods will be covered under insurance only if you select the Insurance option before confirming your order. We strongly recommend             selecting insurance coverage to safeguard your shipment during transit.

2. If insurance is not selected, the shipment will be transported entirely at the customer's risk. Goodwill Fireworks shall not be responsible for         any loss, damage, or shortage in uninsured consignments.

3. Insurance covers loss during transit, fire, and damage caused by natural disasters only.

4. The Insurance option is available before the payment page during checkout.

 -IMPORTANT NOTE : 

1. For deliveries to Northern States, an Aadhaar Copy is mandatory to ensure faster dispatch and smooth transportation.

2. Please ensure that your Mobile Number and Email Address are entered correctly during registration. We will not be responsible for any delivery delays or communication issues caused by incorrect information.

3. If any product becomes unavailable during packing, it will be replaced or upgraded with a product of equal or better quality and value.

4. During the festival season, shipping notifications and tracking updates may be delayed due to high order volumes.

5. Delivery updates, including your Lorry Receipt (LR Copy), will be sent via SMS, WhatsApp, and Email. Please use the shipping link provided to track your order.

6. For delivery updates and transporter location, please contact the transporter directly using the contact details provided in your Lorry Receipt (LR).

7. If you experience any emergency or inappropriate behaviour from the transporter, please inform us immediately via WhatsApp (+91 94895 50014) along with the transporter details so that we can assist you.

8. For Budget Serial items, the brand, packaging, or product image may vary depending on market availability. However, we assure you that the replacement product will always be of equal or better quality.

9. Please note that your Order ID and Lorry Receipt (LR) Number are different. The LR Number will be available only in the Lorry Receipt, which can be accessed through your shipping link.

THEN WHERE SHOULD WE COLLECT THE GOODS?

The goods can be collected from the Transporter's Warehouse (Godown) or directly from the Lorry Driver, depending on the transporter's delivery policy. Once your order has been dispatched from Sivakasi, we will provide the Transporter Name, Local Contact Number, Way Bill Number (LR Number), and other necessary details. These details will be shared with you via SMS, WhatsApp, and Email within 48 hours of order confirmation.

HOW DO WE SEND OUR GOODS? 

All confirmed orders with 100% advance payment received before 12:00 Noon will normally be dispatched on the same business day from our central warehouse in Sivakasi through the logistics provider assigned for your destination.

Our logistics partner will issue an LR Copy (Lorry Receipt) after receiving the goods from us. Unless otherwise specified, all consignments are dispatched on a Paid Basis, which means the freight charges from Sivakasi to your destination pickup point are already paid. The LR Copy, containing the logistics company's name, contact details, address, and phone number, will be shared with your registered Email, SMS, and WhatsApp through a secure shipping link.

The delivery time will depend on the destination and the logistics provider's schedule.

HOW DO I CHECK THE STATUS OF MY ORDER?

All orders with 100% advance payment are generally processed within 24–36 hours.

You can check your order status after 24 hours of payment confirmation.

A scanned copy of your Lorry Receipt (LR Copy) will be shared via Email, SMS, and WhatsApp through the shipping link.

For additional assistance, you may contact us via WhatsApp (+91 94895 50014) during our business hours to obtain your dispatch status.

WHAT WILL BE THE DELIVERY/TRANSPORTATION CHARGES?

Delivery and transportation charges vary depending on the destination, shipment weight, and the transport service selected.

WHAT IS THE ESTIMATED DELIVERY TIME?

The estimated delivery time varies depending on the destination and the transport service.

Orders confirmed with 100% advance payment before 12:00 Noon are generally dispatched on the same business day from our warehouse in Sivakasi.

Business days exclude Sundays and Public Holidays.

Actual delivery time may vary depending on the destination, transport schedule, weather conditions, and other operational factors.

SHIPPING AND DELIVERY DURATION:

After order confirmation, your goods will generally be dispatched within 48 hours, subject to stock availability and transport schedules.

 CANCELLATION DURATION:

Customers may request cancellation within 2 hours of placing the order. Cancellation requests can only be accepted before the invoice is generated and before the goods are dispatched from our warehouse. Once the invoice has been generated or the goods have been dispatched, the order cannot be cancelled. To request a cancellation, please contact our customer support through WhatsApp (+91 94895 50014). This policy also applies to products purchased during promotional offers or sale periods. 

REFUnd policy: only if WE ARE UNABLE to despatch THE goods

If we are unable to dispatch your order due to unavoidable circumstances, the eligible refund will be processed within 10 working days through the original payment method.

WHATS IS YOUR RETURN POLICY?

Due to the nature of fireworks and applicable safety regulations, we do not accept the return of goods once they have been dispatched.

Customers are requested to verify their order carefully before confirming their purchase.

DO YOU DELIVER INTERNATIONALLY?

At present, we do not offer international shipping.

Customers may place orders from anywhere in the world; however, the delivery address must be located within India.

Note:

Goodwill Fireworks reserves the right to modify, update, amend, or withdraw this Shipping Policy at any time without prior notice. Customers are advised to review this policy periodically before placing an order.